General

Please check your spam/junk folder, sometimes e-mail servers may not recognize and place it there. If you think you may have provided us with an incorrect e-mail, please contact us.
Yes, please call us during normal business hours @ (800) 800-0381.
Upon completion of booking and payment has been accepted, you will receive a message indication that the booking has been completed with the booking ID. For e-tickets you will receive an email itinerary confirmation that may take up to 2-3 business days.
For travel within Domestic US cities, you will need at least a government issued picture ID such as driver’s license that is valid. For International travel of course you must have a passport and visa may be required depending to which country you are travelling. Please visit US state departments site https://travel.state.gov for more information regarding visas and other travel documentation. (800 Travel is not responsible in case the carrier denies boarding for invalid travel documents).

All passengers (including infants) traveling internationally need a passport.

For complete details on required documentation for international travel, please visit https://travel.state.gov.

Yes, please visit http://www.faa.gov/.
In such cases where the actual booking is made and paid by another person other than the travelling person, we will ask for an authorization email that the credit/debit cardholder needs to send if he/she is buying a ticket for someone else. The person making he booking has approved the total charges of the ticket and abide by all the terms and conditions as levied on the ticket. The acceptance email should be sent only from the cardholder's personal email address. In some cases, we would request the cardholder to complete the credit card charge form and send it to us, this step ensures safety of the cardholder from any potential fraudulent activity.
We recommend to contact the airline 72 hours prior to departure in order to re-confirm your booking.

Air

All fares for airlines shown are base fares, plus any applicable US taxes and Fees. Yes, we charge you the total fare.
All airfares shown on our site are subject to change without prior notice and are not guaranteed until purchased and the ticket has been issued. If a lower fare is available for that specific flight, we will advise you within 24 hours. All fares include base fare plus all taxes and fees.
For domestic within US cities, it is recommended to be at the check-in counter no later than 60 minutes prior to departure. For international flights we recommend to check-in at least 3-4 hours depending upon the airlines/ destination. (NO-SHOW will be considered if you arrive late or missed flight).

Please immediately contact your carrier for available options.

Air tickets are non-transferable; Carriers do not permit a name change or a typo after a ticket has been issued. Contact our customer service team @ (800) 800-0381.
All fares on 800 Travel are discounted fares and thus are non-refundable, non-cancellation fares, and name changes are not permitted. We recommend to verify and double check that the name of the passenger matches exactly as stated on a government issued picture ID that is valid for travel. It is your responsibility to verify the accuracy and 800 Travel is not responsible for errors made by the user at the time of booking.
Only if it’s a non-restrictive class ticket, you may be able to change the ticket, however most airlines impose penalties on ticket changes and are $200 for domestic US tickets and $300 for international tickets. In addition to these Airline penalties, there may be fare difference at current rates that will apply. Please contact our customer service team for any changes @ (800) 800-0831.
Code share allows multiple partner airlines to sell seats on a similar flight, the flight may be purchased with a specific airline but may actually be operated on another partner carrier. This is known as code share. Please verify your check-in location on a code share flight.
Infants under the age of 24 months are allowed to travel within the domestic US at no charge as long as they are seated on an adult’s (18+ years) lap. Only one infant is allowed per adult. For international travels infants are required to pay a percentage of the adult’s fare, plus any applicable fees & taxes. They are charged even though they may be travelling on an adult’s Lap.
Most US domestic carriers charge full fares for children over 24 months of age, for international flights the charges for Infants and children varies depending upon the airline.
As per Airlines hazardous materials policy most airlines do not allow the following items in carry-on/ check -in luggage. They are lithium batteries, explosives, aerosol, flammables, oxidizers, toxins, radioactive, corrosives. Please check with your specific carrier for more recent updates.

Hotel

All online hotel and car bookings on our site will generate a confirmation message, after the booking has been confirmed, if any vouchers in place will be emailed. Please print the confirmation and present it before check-in and at the time of pick-up.
Cancellation may be accepted based upon hotel company policy. However, for Hotels after check-in reservation cannot be cancelled. Guests are responsible for NO-SHOW charges, refunds are at the discretion of the hotels and may not result in full refunds.
If permitted by the hotel changes to room type, number of guests and travel dates can be changed after the reservation has been made, however there may be a charge imposed by the hotel.

Car Rentals

A print out of the confirmation e-mail or SMS showing the confirmation, in addition to a valid driver’s license. A valid credit/ debit card may be also required depending upon the car rental company.
In the US the minimum age most rental companies rent to drivers is 25 and in some cases 21+ (a premium may be assessed). For renting cars outside US, please verify with the car rental company, for driver age restrictions.
Cancellation may be accepted based upon car company policy. However, for after pick-up reservation cannot be cancelled. Guests are responsible for NO-SHOW charges, refunds are at the discretion of the car companies and may not result in full refunds.
At the time of checkout enter the name and details of the person traveling and under billing details enter your (the card holder details). Please note our Customer service team may reach out to you to verify the transaction.

Travel Insurance

  1. My daughter is too sick to travel.
    Most Travelex plans include trip cancellation/interruption coverage which allows you to cancel or interrupt your trip for a covered sickness or injury and be reimbursed for non-refundable expenses related to your trip, protecting your travel investment.
  2. We were traveling when I suddenly developed chest pains.
    When a medical emergency happens far away from home, you want to ensure you receive adequate medical care and emergency transportation for you if needed to the nearest facility or back home. Many plans also include pre-existing condition coverage when purchase requirements are met.
  3. My employer is downsizing – I’m concerned about losing my job.
    Travelex trip cancellation/interruption benefits protect against involuntary employment termination, layoffs, transfers, allowing you to recover your trip investment if the unthinkable should happen. You must have been continuously employed with the same employer for 1 year prior to the termination or layoff. Not applicable to temporary employment, independent contractors or self-employed persons.
  4. My travel supplier just declared bankruptcy.
    Common carriers with financial difficulties are becoming increasingly common. Purchasing Travelex travel protection provides cancellation coverage due to bankruptcy or financial insolvency of your airline, tour operator or cruise line when bankruptcy or financial insolvency occurs more than 14 days following your effective date.
  5. I arrived at my destination but my luggage didn’t.
    Whether your bag is lost or merely delayed for 12 hours or more, you can be reimbursed for the purchase of clothing and personal articles so you can enjoy your vacation.
  6. We missed our connection because of a flight delay.
    Inclement weather and mechanical difficulties may delay arrivals into a connecting city past the departure of the next flight. If your travel delay is 5 hours or more, you can be reimbursed for the unused portion of your trip and for additional accommodations and meals.
  7. A terrorist act has occurred in a city where my flight will be departing.
    A terrorist act occurring within 30 days of your scheduled departure date in the departure city or in a city which is a scheduled destination are reasons to cancel your trip and protect your investment.
  8. I think my son has an ear infection – how do you say ‘ear infection’ in Italian?
    Travelex plans include 24-hour travel assistance & concierge services.* Call toll-free to access our travel assistance company to receive advice or get contact information for English-speaking doctors in your area.
  9. My wallet – with my credit cards and passport – has been stolen.
    Emergency assistance services* will help you to report your lost documents and make arrangements for an emergency cash transfer should it be required.
  10. I won my trip – do you still recommend travel protection?
    If you’re not concerned with cancelling your trip, select the $0 trip cost level to receive all other base plan benefits including medical during your covered trip,baggage, trip delay coverage and more! Some plans even include trip interruption coverage.
First call the airlines and let them know about your cancellation and then contact one of the representatives on the travel Insurance brochure or website to request the claim form, or check the status of the claim.
If your flight is delayed by 5 hours or more for a covered reason (brochure), the insurer will reimburse you $500. Trip cancellation under a covered reason will be reimbursed by the insurer 100% of the trip cost.
Yes, you have a 10-day free look up and if you are not completely satisfied with the plan, your plan cost will be refunded provided that travel has not commenced or any claims have not been filed.
Please visit www.cdc.gov for latest updates on any health outbreak in your travel zone.

*Travel Assistance Services provided by the designated service provider as listed in the Description of Coverage. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other overages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. This is a partial description of benefits. For a summary of the plan details on overages, benefits, limitations and exclusions of the insurance plan, please refer to the Description of Coverage. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, OH; NAIC #10952 07.16 1553616